CareYourWay talks person-centred care and sector transformation at the Care Roadshow Wales.

The Care Roadshows are a leading series of UK events that bring together care providers, sector leaders, and innovators for a day of seminars, exhibitions, and networking. Each Roadshow offers CPD‑accredited sessions, updates from regulators, and showcases of the latest technologies and services driving adult social care forward. For CareYourWay, participating provides a platform to highlight best practices, share insights, and inspire both care professionals and prospective franchise partners.

In 2025, CEO Sarah Sabater and COO Jonathan Sabater delivered two seminars and concluded the year at Care Roadshow Wales with a thought-provoking panel discussion. Their sessions combined practical guidance for care teams with insight into CareYourWay’s franchise model, demonstrating how structured support, innovative training, and person-centred philosophy work together to raise standards across the sector.

Advancing Dementia Care Through Empathy and Understanding

A central focus was dementia care, exploring how teams can provide confident, compassionate support. The discussion covered:

• Communicating clearly and empathetically, tailored to each individual’s preferences.
• Recognising emotional cues and responding to changes in behaviour.
• Using immersive technologies, such as CareYourWay’s VR dementia training, to help caregivers experience what life is like for someone living with dementia — enhancing understanding and empathy.

Attendees appreciated the emphasis on emotional intelligence over purely task-based care, reflecting CareYourWay’s belief that meaningful understanding should be central to every care interaction. For franchise partners, this approach demonstrates how high-quality training equips teams to deliver exceptional care from day one.

Embedding Person-Centred Care Across Teams

The panel also explored what it means to deliver genuinely person-centred home-care. Key points included:

• Listening carefully to understand “what matters most” to each individual.
• Respecting routines, preferences, and familiar comforts.
• Ensuring that every team member is aware of client history and key details to deliver consistent, dignified care.

Speakers emphasised that person-centred care is a team-wide practice, not reliant on individual caregivers. By embedding shared awareness across teams, CareYourWay ensures every visit reflects the preferences and needs of those receiving care, providing reassurance to families and confidence to franchise partners.

Insights from Lived Experience

Panel discussions were enriched by personal stories from attendees, including families and care professionals. These accounts reinforced why human-centred care matters and illustrated how training, empathy, and attentive observation make a tangible difference in everyday care. One attendee remarked that the session was “truly inspirational,” reflecting the impact of combining professional insight with lived experience.

Strengthening the Sector and Franchise Opportunities

Care Roadshow Wales offered a meaningful close to the 2025 season, highlighting CareYourWay’s dual focus: improving care standards for clients and supporting franchise partners through robust systems, training, and operational guidance. For professionals and potential franchise owners, the Roadshow showcased how leadership, innovation, and a commitment to person-centred care can be successfully integrated to deliver high-quality, compassionate services.

Looking ahead, CareYourWay will continue to engage in sector events, conferences, and forums throughout 2026 — driving professional development, sharing insights, and fostering a care sector where every person is seen, understood, and supported according to their unique needs and preferences.