CareYourWay franchise owner achieves highest possible care rating.

Background to the rating.

The Provider Assessment and Market Management Solution (PAMMS) is an assessment system used by many local authorities in England to inspect adult social‑care providers. Developed by The Access Group, it evaluates evidence across five domains - involvement & information, personalised care & support, safeguarding & safety, suitability of staffing and quality of management. Only providers that demonstrate consistently high standards across these areas achieve the top grade of Excellent. Inspectors look for person‑centred care plans, respect for individual preferences and independence, strong safeguarding practices, well‑trained staff and effective leadership. They also assess collaboration with other services and continuous improvement. This rigorous process means few providers secure the highest rating, making it a significant accolade.

A family‑run franchise with community roots.

CareYourWay is a home‑care franchise that enables business-minded, ambitious and purpose-driven individuals to operate under an award-winning brand while delivering outstanding care. Becky Roberts and her family established CareYourWay Chester to provide tailored support to residents around Chester. Becky explains that she founded the service after witnessing poor standards in care and that she is passionate about raising local care quality. She emphasises that her “family‑run business has always believed in the lifeblood of CareYourWay, being excellence in care” and that her mission is to provide an excellent care service into the local community. 

Chester franchise rated Excellent by the local council.

In February 2026, CareYourWay Chester announced that a recent inspection by the local council resulted in an Excellent rating. The rating recognises “exceptional person‑centred home care and strong community partnerships”. Becky Roberts, the Registered Manager and Director, expressed overwhelming pride in her team, saying she is “incredibly proud of the whole team for all their hard work and dedication” and that being rated Excellent is “a true reflection of the amazing work everyone does here every day”. She pledged to continue delivering outstanding‑quality care and to go above and beyond for everyone they support.

Clients consistently speak with warmth and gratitude about their experience with CareYourWay Chester, highlighting not just the quality of care, but the kindness, consistency and genuine human connection shown by the team. Reviews frequently reference carers going “above and beyond”, taking the time to truly understand individual needs, routines and preferences, and supporting people to remain independent, confident and safe in their own homes. Families often describe the service as reassuring and dependable, praising clear communication, responsiveness and the comfort of seeing familiar faces who truly care.

This exceptional feedback is reflected in the service’s outstanding performance on Homecare.co.uk, where CareYourWay Chester is rated within the top percentage of care providers regionally. Achieving such a high ranking places the service firmly among the region's most trusted providers, reinforcing its reputation for delivering compassionate, person-centred care that genuinely makes a difference to people’s lives.

Future focus.

Maintaining the highest rating requires ongoing vigilance. Becky Roberts and her team plan to continue investing in team training and using client feedback to shape services. They recognise that excellence is not static but involves constantly evolving to meet individual needs and regulatory expectations. With robust leadership, strong community partnerships and a culture of person‑centred care, CareYourWay Chester is well placed to maintain its status as a leading home‑care provider in the region.

Dirrector and Registered Manager, Becky Roberts, shared:

I am so incredibly proud of the whole team for all their hard work and dedication. To be rated as Excellent is a huge achievement and a true reflection of the amazing work everyone does here every day. We are so proud to be recognised for the care, passion, and commitment we put into supporting our clients at CareYourWay Chester.

Being rated Excellent is a milestone we are extremely proud of and a testament to our carers, our clients, and the trust placed in us. We remain committed to continuing to deliver outstanding-quality care and going above and beyond for everyone we support.

Why this matters for future partners.

Independent validation from clients, regulators and national review platforms demonstrates that the CareYourWay model works in the real world. It shows that values-led, person-centred care can deliver both outstanding outcomes and a strong local reputation. For prospective franchise partners, this provides confidence that they are joining a brand with proven standards, genuine demand, and a track record of building trusted, high-performing care businesses within their communities.