Chester
Reviews

The help and care we have received from the manager and her team has been outstanding. I don't know how we would have coped these last few, very difficult, months without their constant support and guidance. As our needs changed and began more complex, the manager helped with advice and strategies to deal with a situation that was changing and deteriorating. She was always available to talk, advise and guide me through and her team provided amazing physical and emotional care and support. My relative found losing his independence and privacy very difficult and although a kind, polite and charming man could also be cantankerous and very, very difficult. The carers coped with care, compassion and discretion under all circumstances and we will always be grateful to them.

From the moment I first spoke to them, I immediately felt at ease. It was such a relief to find home care that covers the area. The team are just brilliant, so caring, kind and patient. You have put us all at ease and the app completed each visit tells me everything I need to know. I know Mum is also happier too, she’s eating more and her personal care has improved. You’ve put her at ease so quickly and treated her with dignity and respect. I’m confident that trust will increase even more as time goes on. That’s all we can ask for, that Mum is happy and safe where she wants to be, in her own home. You’ve made everything so easy and just taken away all that worry we had. We’re so far away, so having you in Mum’s support network is just peace of mind for us. Special mention must go to the manager. She is an exceptional caregiver and her dedication to the role shines through. I have every confidence that as the team grows they will have that same outlook.